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Appointment Policy

Emergencies
To allow ample time for all patients and scheduled surgical procedures, we operate by appointment only. Emergency cases will always receive top priority, which is why occasional appointment delays may occur. We make a sincere attempt to see each client on time.

Drop-off Appointments
For your convenience, drop-off appointments may be available. A drop-off means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off sometime in the morning so our doctors can examine the patient in between appointments Once the doctor is done, they will give you a call to go over their recommendations.

Payment Policy
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, American Express, Discover, debit cards, personal checks cash, or CareCredit

Patient Arrival Policy

  • To streamline your check-in process, please complete any assigned necessary forms that can be found here.
  • For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
  • All cats must be presented in an appropriate cat carrier.
  • Face masks are required
  • Late arrivals of 15 minutes or more may be rescheduled or offered a drop off spot.

Pharmacy & Supplies section
Request refills by calling 707-546-6355 or email [email protected]. Please include:

  • Your name and phone number
  • Pet’s name
  • Medications you need refilled

Please allow 24-48 hours for your medication to be approved and refilled. We will contact you when the medication is ready to be picked up. You can also visit our online pharmacy and request them to be shipped right to your door!